What if my sailing is cancelled? October 11, 2019 16:12 Updated If your cruise has been cancelled, Cruises.com will notify you via email or phone and assist you with next steps. Related articles How will I know if my sailing is impacted? How will I know if there are changes my itinerary? How can I make payments on my reservation? How do I cancel my cruise? Will I have cell phone and internet service while at sea?