What if my sailing is cancelled? October 11, 2019 16:12 Updated If your cruise has been cancelled, Cruises.com will notify you via email or phone and assist you with next steps. Related articles How will I know if my sailing is impacted? What happens if the cruise line changes my itinerary? Can I cancel my cruise if there is hurricane threat? How can I make payments on my reservation? Will I have cell phone and internet service while at sea?