As you prepare for your vacation, we want you to know we are carefully monitoring the situation with the Omicron variant and have taken steps to strengthen our protocols to further promote the health and safety of our guests and crew. We continue to work closely with the CDC and they are supportive of our protocols.
But even with these measures and other stringent COVID-19 protocols we have in place, it is possible we will have some positive cases during your cruise, given the prevalence of the Omicron variant. Should that happen, we are prepared to actively manage the situation, protect guest and crew health, and operate your cruise.
We recognize that, given the circumstances, some of our guests may want to consider sailing at a different time. Further, if you have tested positive or have been exposed to someone who has tested positive within 14 days of your cruise, you will not be permitted to sail. Please contact your travel advisor so we can rebook you or, alternatively, you may request a full refund.
COVID-19 Refund and Cancellation Policy
If cruise is cancelled by Carnival
- If your cruise is cancelled by Carnival or boarding is delayed by 24 hours or more due to government order or declaration of public health emergency, you have the option to receive the amount paid to Carnival as a refund or future cruise credit.
If cruise is cancelled by Guest
- If, following a declaration of a Public Health Emergency, you cancel a booking for a cruise scheduled during the declared emergency, or must cancel your booking because you are prohibited from traveling to the vessel due to a governmental travel restriction, but the cruise is not cancelled, you are entitled to a FCC for the amount paid to Carnival. In all other cases the standard cancellation policy will apply, as set forth in the Ticket Contract for your cruise.
- If you, your family members living with you in the same household or travelling companions assigned to the same stateroom cancel a cruise booking due to testing positive for COVID-19 within 14 days of embarkation, you and they are entitled to a FCC for the amount paid to Carnival. If guest has close contact with a positive or suspected COVID-19 case within 14 days of embarkation, and Carnival deems you are unfit to travel, you are eligible for a FCC.
- To qualify for the FCC, if your COVID-19 test was administered by a provider other than one retained by Carnival, you must present your verified positive test result in a form acceptable to Carnival.
Denial of Embarkation or Reboarding due to Quarantine and/or Disembarkation
- If you, your family members, travelling companions or other close contacts are denied embarkation or reboarding, or quarantined or disembarked during the voyage, due to a positive COVID-19 test or being suspected of having COVID-19, you and they are entitled to a FCC for the amount paid to Carnival in the event of denial at embarkation, or a pro-rated refund of the unused portion of your Cruise Fare in all other cases.
- Guests denied embarkation or reboarding, or who are disembarked or quarantined during the voyage, for failure to comply with Carnival COVID-19 Guest Protocols in effect at the time of the cruise, shall not be entitled to a refund or compensation of any kind.