In an effort to serve you better, your booking will automatically be updated as outlined below, so you don’t have to call and spend any time waiting to be serviced. Please read carefully the important information below.
Cunard is extending its pause in operations up to and including May 15, 2020, as a result of the continued impact of COVID-19 and following global guidelines. It is clear that the original date of April 11, 2020, to resume sailings is not feasible in the current situation. Therefore, we are now extending this pause in operations for all sailings up to and including May 15, 2020. As we work through the evolving guidelines and restrictions in ports of call around the world, future itineraries may be subject to change and we are looking at how we phase our ships back into service.
If you have a Cunard voyage booked that was due to depart prior to May 15, 2020, you will automatically receive a Future Cruise Credit for 125% of the total value of your booking. You do not need to do anything as this will be applied to your guest account in the coming weeks. and can be used for any new sailing up to March 31, 2022, that is booked before December 31, 2021.
Those guests who would prefer a 100% cash refund should fill out this Cunard Cash Refund Request Form. This is easy to do and means you do not need to call our customer contact center. Due to the extraordinary circumstances associated with COVID-19 and the associated impact on our customer contact center team and wider business, refunds may take up to 60 days to be processed.