Total CruiseFlex
Change your cruise plans as you need up to 48 hours prior to your cruise.
Valid on all cruises booked through May 31, 2021 AND departs on or before September 30, 2022
What is Total CruiseFlex?
Total CruiseFlex is MSC's new flexible policy for all bookings made from August 5, 2020 - March 31, 2021 and sailing on or before September 30, 2022. This policy allows guests to change their cruise up to 48 hours prior to departure and move their money to a new cruise date and/or new ship of their choice within the allotted time frame (any ship, any sailing on or before Sept. 30, 2022).
How do I know if my cruise qualifies for Total CruiseFlex?
If you booked your cruise between August 5, 2020 - May 31, 2021 AND your cruise departs on or before September 30, 2022, you qualify for Total CruiseFlex.
All guests participating in Total CruiseFlex must cruise on or before Sept. 30, 2022.
Excluding World Cruise & World Cruise segments.
How do I participate in Total CruiseFlex?
If you would like to change your cruise plans, you MUST call CruisesOnly and advise us that you would like to take advantage of Total CruiseFlex (you must call 48 hours prior to your cruise by 5pm EST).
We will help you move the funds on your original cruise booking to your new cruise booking. Your new cruise booking must sail on or before September 30, 2022. You may choose any ship/sail date.
What if I move my cruise to a new date and the new cruise is less expensive?
Once your money is transferred from your original booking to your new booking, any additional money left will be used towards a stateroom upgrade and cannot be refunded.
When is the latest I can cancel my cruise in order to participate in Total CruiseFlex?
Please see the table below to see when you must cancel your cruise by in order to be eligible for Total CruiseFlex:
CRUISE DEPARTS:
MUST CALL BY:
Sunday
Friday by 5pm EST
Monday
Saturday by 5pm EST
Tuesday
Sunday by 5pm EST
Wednesday
Monday by 5pm EST
Thursday
Tuesday by 5pm EST
Friday
Wednesday by 5pm EST
Saturday
Thursday by 5pm EST