We have received the following information from Virgin Voyages,
Ahoy,
As we look toward 2021, we’re all beginning to see a very bright light at the end of the tunnel. And with that, we’re thrilled to be making plans for Scarlet Lady to set sail on July 1, 2021, and Valiant Lady on November 14th, 2021.
For Customers on the Scarlet Lady canceling sailings from January to June 30, 2021:
Paid in Full Sailors (Cancelled for the First Time)
- Sailors on Scarlet’s cancelled voyages that have paid in full will automatically receive 200% of their voyage fare as a Future Voyage Credit.
- Taxes, fees and all bookables purchased will be refunded.
- The Double Your Value option will only apply to the amount that was actually paid, not any additional value credited to you.
- Sailors on Valiant’s cancelled voyages that have paid in full will automatically receive 150% of their voyage fare as a Future Voyage Credit.
- If your Sailors have taken advantage of our 2020 WAVE, 2021 WAVE or Thanksgiving Onboard Credit offer, we will honor this on their next booking.
- If your Sailors prefer to receive a refund, they may call or email before April 30, 2021, to receive a full refund for the amount paid to date. A Future Voyage Credit of 25% of voyage fare paid will also be given to Sailors.
2+ Cancellations (Paid-in-Full Sailors)
Sailors that were previously impacted by canceled sailings have the option to receive either:
- A “refund” of the Future Voyage Credit used in the form of FVC, or a monetary refund for all monies paid. Example: I paid $1,000 for my original cruise in April. I received a 200% FVC ($2,000) and I booked a new cruise for November at $2,500 (used $2,000 FVC and paid extra $500 in cash).
- If I now decide to cancel, I would get back either: $2,500 in FVC, or $1,500 as a monetary refund, which is what I paid in cash ($1,000 for the first sailing and $500 for the second sailing).
Paid in Partial (Sailor with a remaining balance, cancelled for the first time)
- For cancelled voyages on Scarlet Lady, Sailors will automatically receive 200% Future Voyage Credit for the voyage fare amount paid to date.
- For cancelled voyages on Valiant Lady, Sailors will automatically receive 150% Future Voyage Credit for the voyage fare amount paid to date.
- If your Sailors have taken advantage of our 2020 WAVE, 2021 WAVE or Thanksgiving Onboard Credit offer, we will honor this on their next booking - please call once booked to have this added.
- If your Sailors prefer to receive a refund, they may call or email before January 28, 2021, to receive a full refund for the amount paid to date. A Future Voyage Credit of 25% of voyage fare paid will also be given to Sailors.
- If your Sailor is Paid In Partial, they are able to pay in full and receive the 200% Scarlet or 150% Valiant Future Voyage Credit.