Preparing for your Cruise
Common Coronavirus Questions
- How do I take action on my cancelled cruise?
- Anticipated service hold times
- What can I expect when boarding my cruise?
- If I see a reduced price on my sailing will it apply to my reservation?
- How will I know if my cruise itinerary is impacted?
- Can I cancel if my itinerary is impacted?
Customer Service
- How do I access my Cruises.com reservation?
- How can I get a copy of my reservation details (invoice)?
- How can I make payments on my reservation?
- What is Onboard Credit (OBC)?
- What do I need to do after booking my cruise?
- What if I need to make changes to my cruise reservation?
Life Onboard
- Should I purchase a beverage package from the cruise line?
- How much does it cost to buy a beverage package?
- Will I have cell phone and internet service while at sea?
- Are there medical services on board?
- What activities are available on board for toddlers, children, and teens?
- Are there laundry services on board?
Preparing for your cruise
- How will I know if there are changes my itinerary?
- Can I bring alcohol or other beverages onboard?
- What should I wear?
- Is there a dress code for dinner?
- Will I need a tuxedo?
- How much money should I bring?
Choosing your cruise
- So many cruise lines - which one should I choose?
- Carnival Cruises Past Guests
- Celebrity Cruises Past Guests
- Disney Cruise Line Past Guests
- Holland America Line Past Guests
- Norwegian Cruise Line Past Guests
Selecting your room
- What information do I need when booking my cruise?
- What should I consider when choosing a room?
- What is a guarantee room?
- Can I make changes to a guarantee room?
- How do I book multiple rooms?
- Do guests pay the same cruise fare when staying in the same room?
Shore Excursions
Travel Advisory
Booking a group cruise
- What is a group cruise?
- How do I qualify for a group rate?
- Will I get better rates booking with you as a group, or individually through the cruise line?
- What is a Tour Conductor program and how does it work?
- Does the entire group dine together at every meal?
- How are group payments processed?
Hotels/Resorts
- What information is required when booking a hotel?
- Can I book a hotel with my cruise reservation?
- Which credit cards are accepted for a hotel room deposit?
- Do hotels have minimum age requirements?
- Do hotels charge single supplements for solo travelers?
- Can I request special room accommodations at the hotel?
Flights
- How far in advance should I book my flights?
- What forms of payment are accepted when booking a flight?
- What is an e-ticket?
- Can I receive a paper ticket?
- Do I need to check in if I have an e-ticket?
- Are there restrictions on how much luggage I can bring?
Car Rentals
- What is included in my car rental quote?
- What is not included in my rental car quote?
- What documents are required at pick-up?
- Where do I pick up my vehicle?
- Is my car rental booking refundable?
- Can I pre-pay for my car rental?